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Frequently Asked Questions

Most orders are processed instantly within 1-5 minutes. During peak hours, it may take up to 15 minutes. If your order hasn't been delivered after 30 minutes, please contact support.

We accept payments via Paystack (cards, mobile money) and wallet balance. You can fund your wallet and use it for faster checkouts.

Yes, if your order fails and the data is not delivered, your wallet will be credited automatically. For Paystack payments, please contact support for refund processing.

We support all major networks in Ghana: MTN, Telecel (Vodafone), and AirtelTigo. We also provide AFA (Agents for All) registration services.

Orders may remain pending due to network issues or high traffic. If your order is pending for more than 30 minutes, please contact our support team with your order reference.